Order Issues

I put in the wrong shipping address - Shipping addresses cannot be changed. We will only ship to the shipping address entered when the order was originally placed.

Cart holding for items - Once an item has been added to your cart, this does not mean the stock you have selected is reserved. Stock is only allocated to your order once the payment has been accepted and the order confirmed.

Can I amend my order? Unfortunately due to the nature and speed of the packing process we are unable to amend existing orders.

A product is missing from my order. We may have sent separate parcels so please check your delivery notifications. If you still have an item missing after checking your packing note, please contact Customer Service.

Can I send items as a gift? You can send a parcel to someone by using their delivery address in the shipping. However, we unfortunately do not offer a gift-wrapping service.

I have received a faulty item. Please get in touch with Customer Service and we will sort this out as soon as possible. We will ask you to return the product to us before we are able to issue a replacement or refund.